Types of data we collect
When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Website Contact Form
If you complete our website contact form, we will only use the data to respond to your enquiry. It is never sold or distributed to any third-party organisation. The only circumstance any information is passed on, would be when registering as a candidate for a CQI IRCA Registered course. See below:
We may use your contact details to follow up any enquires or quotations as part of standard business operating procedures.
Addendum for course delegates
The Chartered Quality Institute (the CQI) has approved your training provider to deliver the certified course that you are attending.
During or after your course has finished, your training provider sends us some information about you.
As a registered UK charity, the CQI is subject to the General Data Protection Regulation (GDPR), a European law that gives you certain rights with respect to your personal data that is shared with the Institute.
We process your data in order to:
- Provide you with a verifiable record at the conclusion of the course
- Assess the provider and the training that you have received.
The data that is shared with us by your training provider includes your name, your email address, the name of your tutor, the course in which you are registered, the date of your course and the results of final assessments that you have completed.
You are assigned a student identification number when you register for a CQI or IRCA certified course. We retain your name, course and exam details, and this student identification number in perpetuity, so that we can verify, upon request, that you completed the course for which you have registered.
We use your name, email address and course information to send you a personalised email following the conclusion of your course, in which we ask you to give us feedback on your experience with the course, your tutor and the training provider. We also ask you whether you are interested in receiving additional information from us about the quality profession, the CQI and IRCA, and our products and services.
As a data subject you have certain rights under the GDPR including, for example, the right to access the data that we hold about you. You can contact the CQI directly or through your training provider to exercise your GDPR rights.
The CQI can be reached directly at: firstname.lastname@example.org.
Access to your personal information
As a data subject you are entitled to view, amend, or delete any personal information that we hold. Email your request to our data protection officer Nina Abbassi at email@example.com