CQI and IRCA Certified ‘Introduction to Process Design’ Training Course (course code FD106) - Abbassi Course ID 2154![CQI - IRCA Certified Course Logo](https://www.abbassiltd.com/wp-content/uploads/2017/02/CQI-IRCA-Certified-Course-logo.jpg)
Course aim
This course provides fundamental skills for process design, standardisation, the capability to understand customer and stakeholder requirements and define standardised processes to deliver them.
Course duration and timetable
2 days, starting at 9.00 am to 5.00 pm with 45 minutes lunch and 2 refreshment breaks (am and pm)
Course content
- Introduction to process thinking and its place in ISO 9001
- Tools for understanding the voice of the customer (Kano model, surveys, interviews)
- Gathering stakeholder, regulatory, legislative, compliance and standards related requirements
- A method to design/define a process
- Key tools in process definition: SIPOC, flowchart
- Defining measure of process performance (CTQ Trees and operational definition)
- Supply chains and customers in supply chains
- A method to standardise a process
- Key tools in process standardisation
- Process design/definition applied in continual and step change improvement activities
- Risk-based approach to process design and documentation
- Methodologies for process improvement
Who should attend
All individuals responsible for, or contributing to the development, implementation, monitoring, reviewing and improving processes.
Course style
- tutor presentations
- practical skills development exercises - case study and designing your own process
- interactive discussion and participation throughout the course
- group work activities
- continuous assessment of delegates' performance
- highly interactive using accelerated learning techniques
Prior knowledge
There is no required prior knowledge for this Foundation Level Course. We ask that you bring a process with you that you would like to use during the course to design, or to re-design. This will help you apply the learning to your own process within your own sector of industry/business.
Course certificates
A “Certificate of Completion” is awarded to the delegates who complete all parts of the course.